United teams with Clorox to redefine cleaning and disinfection procedures

Category: Business

United teams with Clorox to redefine cleaning and disinfection procedures

United CleanPlus

United employee and the customer wearing masks | United CleanPlus logo | Clorox logo

We remain passionate about connecting the world safely. United CleanPlus℠ is our commitment to delivering industry-leading* cleanliness, plus putting health and safety at the forefront of your experience. We’re teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we’ll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel journey.

We’re dedicated to bringing the United CleanPlus commitment to you in three distinct ways:

The first pillar of the United CleanPlus program is delivering industry-leading cleanliness. The second pillar is prioritizing your well-being. The third pillar is innovating for a healthier tomorrow.

Cleveland Clinic logo

We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic’s website to learn more about COVID-19.

man carrying luggage icon

See what we’re doing to make every step of the travel journey safer for you.

Disinfecting the cabin with electrostatic spray

Delivering industry-leading cleanliness

We’re leveraging the disinfecting expertise and suite of products from Clorox, the #1 trusted brand for powerful cleaning, to deliver an industry-leading standard of cleanliness. Together, we’re doing this by:

  • Disinfecting high-touch areas like arm rests, door handles, lavatories, seatback screens and seat belts.
  • Equipping employees with hand sanitizer and other supplies.
  • Providing hand sanitizer wipes as you board the aircraft.
  • Ensuring our aircraft cleaning standards meet, and in many cases exceed, Centers for Disease Control and Prevention (CDC) guidelines.

Visit Clorox’s website to learn about disinfecting tips, products and more.

We’re also continuing to enhance and improve our cleaning processes by:

  • Using electrostatic spraying on all aircraft before departure for enhanced cabin sanitation. See how
  • Using state-of-the-art high-efficiency (HEPA) filters on all United aircraft to circulate air and remove at least 99.97% of airborne particles.
  • Reducing touchpoints by temporarily shutting down self-service kiosks, asking you to scan your boarding pass and encouraging you to use united.com or the United app.
  • Installing sneeze guards at key interaction points like baggage and check-in counters.
Women wearing a mask

Prioritizing your well-being

We’re adjusting certain parts of the travel experience to address your health and safety by:

  • Requiring all travelers to wear a face covering during their entire flight unless they’re eating or drinking. Travelers who aren’t wearing their face coverings on board could lose their travel privileges on future United flights. Certain travelers are exempt from this requirement. Before your flight, look over the FAQs about face coverings.
  • Adding a step to the check-in process that requires you to acknowledge you don’t have symptoms for COVID-19 and agree to follow our policies. Learn more
  • Introducing an “all-in-one” snack bag that includes a wrapped sanitizer wipe, 8.5-ounce bottled water, stroopwafel and package of pretzels. For domestic flights between 1 hour and 2 hours and 20 minutes, you’ll receive this snack bag if you’re in a premium cabin. For domestic flights that are 2 hours and 20 minutes or longer, we’ll offer this snack bag to everyone on board.
  • Boarding fewer customers at a time and boarding back to front by rows after pre-boarding.
  • Adjusting advance seat selection to avoid seating you next to other travelers, depending on aircraft configuration and cabin. For regularly scheduled flights that are expected to be fairly full, we’ll let you change your flight with no change fee or receive a travel credit for your trip. We'll do our best to contact you about 24 hours before your departure time so you can decide before you arrive at the airport.
  • Minimizing contact between our agents and customers by creating a 6-foot rule at ticket counters.
  • Providing pillows and blankets upon request on international flights out of our hub airports.
Using Touch-less kiosk via smart phone

Innovating for a healthier tomorrow

We’re the only U.S. airline with a full-time, on-site medical director, who’s been providing guidance throughout the coronavirus outbreak. With their expertise, we’ll keep working to develop ways to create the safest travel journey in a rapidly changing world. Some examples include:

  • Using Clorox Total 360 Electrostatic Sprayers to disinfect gate areas at the airport.
  • Rolling out a touchless check-in process at select airports. Learn more
  • Developing tools to reduce the touchpoints throughout your travel experience.
  • Implementing temperature checks for employees at our hub airports.
  • Testing UV sanitation deployed by drones and hand-held wands, as well as an antimicrobial shield, for airport and aircraft surfaces.
  • Testing artificial intelligence that can assist with temperature screenings and crowd detection.

Keep checking in for more updates as we continue to analyze all aspects of the travel journey.

More information

Visit our Coronavirus (COVID-19) Updates page to find the information you need in once place, including how to change future travel, country-specific restrictions, important updates and more. You can also visit the United Hub to learn how we’re using our team, aircraft and route network to connect communities.

For more information about COVID-19, visit the CDC and World Health Organization websites.

What you can do

According to the CDC, National Safety Council and WHO:

  • Wash your hands often – and thoroughly – with soap and water for at least 20 seconds
  • Use alcohol-based hand sanitizer with at least 60% alcohol content as a secondary option
  • Cover your mouth and nose with a cloth face cover when around others
  • If you’re in a private setting and don’t have your face cloth covering, remember to always cover your nose and mouth when coughing or sneezing
  • Avoid touching your nose, mouth and eyes with unwashed hands
  • Avoid close contact with others, especially those that are at a higher risk of getting very sick
  • Continue to keep about 6 feet between yourself and others
  • Clean and disinfect frequently touched surfaces

Learn More


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