American Airlines, Committed to your safety

Category: Business

American Airlines, Committed to your safety

More thorough cleaning, more often

On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.

Improvements to cleaning procedures will begin in early May 2020 and will expand to every mainline and regional flight over time.

Here's what we're doing to make your journey with us safe:

At the airportExpand
  • We have an extensive protocol for cleaning customer and team member areas throughout the airport.
  • We’ve added stanchions at ticket counters and gates to encourage create more space.
  • Sanitizing wipes are also available for our team members and hand sanitizing stations are available for customers in key locations throughout the airport.
  • Our gate announcements have been updated to avoid crowding at the gate during the boarding process.
On our planesExpand
  • Our cleaning practices have always met or exceeded all CDC guidelines.
  • All our planes also undergo a deep cleaning procedure on a regularly scheduled basis.
  • We’re expanding the comprehensive cleaning package used during longer stops to every mainline flight. This will include cleaning customer areas like tray tables and seatbelt buckles and team member areas like galleys and cockpit surfaces.
  • We’re using additional electrostatic spraying to disinfect our planes with an EPA-registered hospital-grade disinfectant on both hard and soft surfaces.
  • Most of our planes have High-Efficiency Particulate Air (HEPA) filters that provide a complete air change approximately 15 – 30 times per hour.
  • Starting in early May 2020 our flight attendants will be required to wear masks on all flights. Every flight we operate will be supplied with masks and other sanitizing items for crew members.
  • Also, starting in early May 2020, and as supplies and conditions allow, we'll begin to offer sanitizing wipes and face masks to our customers.
  • We strongly encourage you to wear a face covering while flying on American, and starting May 11, it will be required. You also may be required by local law to wear one in the airport where your trip begins, where it ends or where you connect.

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