A twenty-two year veteran of Worldtek, Robert offers a broad range of operational and technical expertise. Robert’s Worldtek career began with the day-to-day operations of Textron, a multi million dollar US defense contractor with high international travel requirements.
He was then promoted to run the daily operations of Worldtek’s Sports Travel Division which included the NCAA account. Robert developed significant experience with client relations by communicating with athletic directors at colleges throughout the country. Robert was promoted to overseeing six travel offices where he trained and supervised all staff, negotiated airline contracts including charters for team travel. Working closely with Worldtek’s Meeting and Planning Department, Robert gained first-hand knowledge of how automation can enhance group movements.
Robert was integral in the creation of ResRunner, working in tandem with the external programmers from abroad. This intimate experience translates into tremendous benefits for end-users, as he is fully knowledgeable of the intricacies of the product and he continues to be involved in the ongoing evolution of the tool.
As Director of Software Management, Robert oversees all aspects of ResRunner including the initial demonstration of the product, overseeing client communications, training with clients and internal staff, website creation, technical support for both the client and online registrants for all events, customer service, reporting, and billing and payment management.
Working directly with ResRunner clients, Robert maintains client relations with such customers as IATA, The Boston Red Sox, IMG, NABC, Yale University, and many others. Since fan travel remains a strong aspect of ResRunner’s functionalities, Robert also works closely with all our collegiate customers.
Robert attended Southern Connecticut State University and is a Worldtek Travel School graduate. He has completed technical training from both Sabre and Worldspan. Robert has traveled extensively throughout the US, Mexico, Europe, and Caribbean. He resides in Connecticut with his wife Jennifer and their two children.