Dear 2011 Delegate,

Along with our sponsors and exhibitors, we look forward to welcoming you to Kuala Lumpur and to the 24th IGHC & Airline Ground Operations Meeting.  Please read on for important information which will be helpful to you upon arrival to Kuala Lumpur and the IGHC & Airline Ground Operations Meeting.


Our staff is readily available at the registration desk to assist you with on-site requirements. Please visit the IATA Registration Desk, located in the Grand Ballroom Foyer, Level One, at the Mandarin Oriental.The Registration Desk is open during the following hours:

Sunday, 1 May 12:00 – 19:30
Monday, 2 May 08:00 – 16:00
Tuesday, 3 May 08:00 – 16:00
Wednesday, 4 May 08:00 – 12:00


All attendees are asked to be vigilant at all times and take extra care of their personal belongings, such as laptops. Entrance into the conference rooms will only be permitted to those displaying their badges. You are therefore asked to ensure that your badge is with you and visible at all times.


All functions require business attire.


Prior to the event you should have received an email with login information for the interactive JOT Appointment System.  This will allow you to create a conference profile, set appointments with other delegates, and view the delegate list, program, and hotel floor plans.


Please join us for a welcome reception in the Exhibition Hall on Sunday, 1 May from 18:00 – 19:30 at the Mandarin Oriental Sapphire Room, Level One. This is a great opportunity to meet up with old friends and make new acquaintances — Sponsored by Amadeus IT Group, S.A.


Lunch and coffee breaks from Monday to Wednesday will be served in the Exhibition Hall (Sapphire Room, Level One)

Monday, 2 May

  • 10:50 – 11:30    Coffee Break in Exhibition – Sponsored by Havas Ground Handling

  • 12:40 – 14:00    Luncheon in Exhibition

Tuesday, 3 May

  • 10:00 – 10:50    Coffee Break in Exhibition – Sponsored by ASE Group “Egypt, Morocco & UAE”

Wednesday, 4 May

  • 10:15 – 11:15    Coffee Break in Exhibition – Sponsored by Turkish Ground Services (TGS)

To view and download the 2011 Speaker Biographies, click here:

To view and download the 2011 Exhibitor & Sponsor listings, click here:



There are taxi and limo services from Kuala Lumpur International Airport to selected areas in Kuala Lumpur and Selangor. There are 4 types of taxis for you to pick from: Budget, Premier, Super Luxury, and Family Service:

Type of Taxi/Limo Model Capacity
Budget taxi: Deawoo Tacuma 3 to 4 passengers only
Budget taxi: Proton Wira 3 passengers only
Budget taxi: Renault Enviro 4 to 5 passengers only
Premier Limo: Mercedes E220 4 passengers only
Super Luxury: Jaguar S-type 3 passengers only
Family Service: Kia Pregio Van 8 passengers only
  • Taxis are available outside the arrivals area at Kuala Lumpur International Airport.  We suggest you ignore the “touts” and get a pre-paid coupon at the Airport Limousine Counter when you arrive in Kuala Lumpur.
  • Taxi fare to the event site is approximately MYR 68 (for a budget taxi) or MYR 93 for a premium taxi.  Journey time from Kuala Lumpur International Airport to the event site is approximately 45 minutes.


KLIA Ekspres is the fastest way to travel to the city, as the journey only takes 28 minutes non-stop.  The train is equipped with comfortable seats, digital entertainment, a wheelchair seat restraint, a wheelchair-friendly washroom, and luggage racks.

First Train 5:00am
Last Train 12:30am (KL Central), 1:00am (KLIA)
Frequency Every 20 minutes during off-peak hours
(5:00 am – 6:00 am, 9:00 am – 4:00 pm and 10:00 pm – 12 midnight)
Every 30 minutes after midnight

One way ticket for an adult is approximately RM 30.00


Average temperatures in Kuala Lumpur predict the weather to be hot and humid.  For a detailed report, please visit:


1 MYR = .228898 EUR

1 MYR = .333000 USD

The currency of Malaysia is the Malaysian Ringgit.

For other country conversions, please visit:

We look forward to seeing you in Kuala Lumpur and a great event!