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WPS Speaker Presentations and Event Photographs

The sessions listed below are the panels and/or speakers which included and allowed  presentations for distribution

EVENT PHOTOGRAPHS

Profit Stream Audience Response Polling Results

Day 1 Monday, 10 October

14:00 – 14:30     Opening Keynote: Innovate! To Avoid Becoming Just Another Unprofitable Airline

14:30 – 15:00     The Global Outlook Europe & China In Focus

17:45 – 18:30    Ancillary Revenues – Why Bother?

Day 2 Tuesday, 11 October

09:00 – 09:45  Managing The Information And Distribution Challenges

09:45 – 10:30    Sales Channel Management, The Old Model Is Not Dead

12:30 –13:00      Put The Revenue Analyst Truly In The Driving Seat Of Airline Revenue

14:30 – 15:15       Ancillary Revenue Trends To Boost The Bottom Line

15:15 – 15:45       Flying High Above Commoditization

16:15 – 16:45       Integrating Revenue Management With Pricing And Consumer Behavior

Customer Stream Audience Response Polling Results

Day 3 Wednesday, 12 October 

09:30 – 10:00    Keynote Address By Robert Fyfe, CEO, Air New Zealand

10:00 – 10:30    IATA Industry Priorities And Trends

14:30 – 15:30    Ancillary Revenues: What Does The Customer Value?

  • Moderator: Sebastien Touraine, Project Manager, E-Services, IATA

Panelists:

  • Christian Herzog, SVP Marketing, Air France and KLM
  • John Thomas, Vice President and Head of Global Aviation & Travel Practice, L.E.K. Consulting
  • Jay Sorenson, CEO, Ideaworks and Leading Authority on Ancillary Revenues
  • Cyril Tetaz, Head of Marketing, Airline Distribution, Amadeus
  • Brendan Sobie, Senior Analyst – CAPA, Center for Aviation

 15:30  – 16:30    Excellence in Baggage Performance – Turning Costs Into Profit

  • Moderator:  Andrew Price, Head, Baggage Services, IATA

Panelists:

  • Rick Nagy, Manager – Ground Ops Product Development, Alaskan Airlines
  • David Hosford, Manager of Baggage Performance, Delta Airlines
  • Mark van Gaalan, Strategic Advisor Baggage, Amsterdam Airport Schiphol

17:00 – 18:30    The Customer Experience Part 1: Creating A Great Experience

Panelists:

Day 4 Thursday, 13 October

09:00 – 10:30   The Customer Experience Part 2: Driving Self-Managed Travel

Panelists:

  • Moderator:  Lisa Angiolelli, Manager, Passenger Facilitation, IATA

Panelists:

 14:30 – 15:30     Baggage Quality – What’s In The Bag?

  • Moderator:  Andrew Price, Head, Baggage Services, IATA

Panelists:

  • Finn Mathiassen, CEO, Lyngsoe Systems
  • Paul Pemberton, Director of Ramp & Baggage Operations, American Airlines
  • Susanne Dahlberg, President, SAS Ground Services Sverige AB & Vice President, SAS Ground Services Arlanda Airport
  • Gert Weyers, VP Marketing, Samsonite Europe

15:30 – 16:30     Innovative Distribution Channels: An Industry Transition?

Panelists:
  • Tony Berry, Director, Hogg Robinson Group
  • Montie Brewer, President & CEO, Air Canada from 2004 – 2009
  • Dr. Karl Isler, Head Of Revenue Management Strategy And Operations Research, Swiss Airlines
  • Cyril Tetaz, Head of Marketing, Airline Distribution, Amadeus

17:30 – 18:00    Direct Data Service (DDS)

18:00 – 18:30    Customer Satisfaction Trends In The Airline Industry

Day 5 Friday, 14 October

10:30 – 12:00     Preparing For Tomorrow’s Customer – StB Think Tank

  • Moderator:   Eric Leopold, Director, Passenger, IATA
Panelists:
  • Rob Broere, VP Management Of IT – PSS & Passenger Experience, Emirates
  • Glenn Morgan, Head Of Service Transformation, British Airways
  • Todd Grace, Strategy Manager, Air New Zealand
  • Matthias Koch, Marketing – R&D Ground Services, Air France

12:00 – 13:00      Closing Session: Vision For Tomorrows Passenger And Commitments for 2012

  • Moderator:  Eric Leopold, Director, Passenger, IATA